Here are the answers to some of the most frequently asked questions. If your question isn’t answered in this section, please let us know.
Our standard delivery window is 5 – 7 business days on orders depending on size of logo and how many locations. In the lead up to the Calgary Stampede and at Christmas, orders can take from 2 to 3 weeks.
Payments
We accept Visa, MasterCard and American Express, Cheques, and E-transfers.
Deposits
Apparel ordered through Embroidery Classics requires a 50% deposit with the balance due upon completion.
Art setup files to be prepaid prior to production.
Crests orders must be prepaid prior to production.
Returns & Exchange Policy
We cannot accept returns or exchanges once the art has been applied to the product.
If your order has not gone into production and garments are still blank, then a refund may be discussed. Restocking fee of 20% will be applied to your invoice.
Credits are not processed until the merchandise has been returned and inspected. Refunds will be credited back to your credit card. In the event you paid by cheque, we will issue you a cheque for your refund.
Any additional inquiries please contact our customer service.
We accept small orders with quantities less than 12. However, under minimum orders will incur a higher price point.
We have a minimum invoice fee of $45.00.
Embroidery – Prices are based on QUANTITY AND STITCH COUNT. An order must have the same thread color, and design. Any thread color change or edits is considered a new order.
Hat, bags & apparel cannot be combined for a quantity pricing.
Volume Discounts on apparel may be provided, please inquire.
Each rush order is quoted individually based on your needs and adjustments needed to be made by our team to meet them. We look at each situation individually and account for overtime needed, express shipping costs, etc.
Yes, we sell undecorated merchandise to be embroidered or heat transferred with your logo.
Right here: View Catalogue.
If you need a quick turn around, this site offers a vast selection of apparel and accessories from casual and corporate wear to uniforms, hats, and handbags! Browse the online catalogs in our apparel/promotional section. After you find something, you like, contact us or use the online quote request form. It’s that easy! We’ll order the item(s) and have them embroidered with your custom logo.
We, at Embroidery Classics, offer contract embroidery (product supplied by you, the customer)
Please contact customer service and we will provide you with a list of requirements that often become overlooked, causing unnecessary delays.
Yes, we embroider patches with a merrowed edge.
We will customize all types of crests such as name bars, bike crests and more.
Please call for more details.
General guidelines for embroidery projects are;
Left or Right Chest should be approximately 3 to 4″ wide for logos.
For Square Logos should be approximately 1.5 to 2″
For Circular Logos should be approximately 2 to 2.5″ in diameter
For caps up to 2.25″ High and 1 to 1.25″ tall for visors.
Full back logos up to 14”W (we only recommend putting them on materials no lighter than a sweatshirt)
Full sleeves approximately up to 10” long (western wear)
It’s important that we know what type of material is to be embroidered. For instance, woven Shirts would have fewer stitches in them since the fabric is not as heavy as, say, Fleece.
If we’re embroidering polyester fleece (being thick and springy) an ‘underlay’ would have to be added to avoid stitches from sinking versus a thinner material.
5 – 10 of our business days once the order is approved and the product is received. Stampede and Christmas can take up to 2 to 3 weeks.
Digitizing is the process of converting artwork from a jpeg, png, bmp or vector file into a digital code that can be read by today’s embroidery machines.
This digital code provides the instructions to the embroidery machine’s operating system which, in turn, tells the embroidery machine’s frame how to sew the design.
Digitizing is both a technical and a creative process. It is not just a scan.
While the digitizer may begin with a scan or a graphic file, an embroidery software is utilized to customize your embroidered design into stitches including steps where to stop, trim, angle and switch to different colors no matter if its a simple or complex design.
Although most standard designs fall in the $95 ‘one time’ setup, fees are based on the complexity of the design. The more complex, the higher the cost will be.
No – As long as you use the same logo, there are no further ‘setup’ fees for subsequent orders.
Please note: Caps and apparel do not use the same art file, so a small edit charge will apply.
Generally, embroidery costs are based on the number of stitches and color changes in the design & quantity.
Just about anywhere you want. If we can hoop it, we can embroider it!
An alternate location option is a nice have should there be unforeseen limitations.
Should we have any questions we will contact you.
Please send final artwork with your required size in one of the following preferred formats. EPS is preferred, but we accept PDF, JPEG, TIFF, GIF, BMP or VECTOR, cdr version 2020 or ai version 3.
Heat Transfers: Vector files in EPS, Corel, ai. All text converted to curves.
Bitmaps/Photo images in a 300dpi Resolution in the size you want your artwork to be applied.
Clear artwork will allow us to give precision to the design.
Yes, we match pantones with the closest pantone match we have in stock for your project or corporate colours.
If we do not have the perfect match in stock, we can custom order these in for you at an extra cost.
We carry Madeira thread brand and have a very large thread library to choose from. While there are over 1000 pantone colours to choose from, Madeira has around 350 thread colours, out of the 350 thread colors we carry around 300 of those threads in our library.
Bitmap art gets blurry.
Bitmap art is made from pixels. There are a set number of pixels (dots) in each inch of the image (the image’s DPI). The more dots per inch the higher the resolution of the image and the clearer it will be. Once an image is created with a certain number of dots per inch it can’t really be made any clearer.
Vector art stays crisp.
Vector art isn’t made from pixels at all. It is made from lines and mathematical ratios. Because of this it doesn’t have a DPI. You can take a postage-stamp sized vector image and blow it up to the size of a billboard and still have the same amount of detail.
Machines and programs for many processes require vector art for these reasons. It can be easily separated for silkscreen printing; the vector lines can be followed by vinyl cutting and engraving software.
Send us an email with your attached Logo, quantity, and location (please refer to our ‘artwork guideline’) to sales@embroideryclassics.ca
We prefer to work with new items that you bring in.
Please ensure you covered the itemized list below;
https://www.embroideryclassics.ca/files/customer-supplied-goods-form-2020.xlsx
Due Date Rush Order (Extra fees may apply)
Example if your item is black and the logo has black text, replace with what colour?
Personalized names.